It is common to encounter various problems during computer use.
The following content will show you the exact methods to rectify this problem.
you’re able to suspend the touchpad to see whether the mouse keeps moving.

Step 1: PressWin + Ito open Windows prefs.
Step 2: ChooseDevices>Bluetooth & other deviceson Windows 10.
If not, go on to the next method.

Step 1: choose thesearchicon and typeCommand Promptinto the search bar.
Step 2: SelectRun as administratoron the right pane.
Step 3: Typemsdt.exe -id DeviceDiagnosticand pressEnterto kick off the troubleshooter.
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Step 4: press theNextbutton to execute the Hardware and Devices troubleshooter.
Is Hardware and Devices Troubleshooter missing from your Windows computer?
In this post, we will show you how to open it using the command line.

Go to check whether you have enabled this option on your rig.
Step 1: PressWin + Ito initiate the configs window.
Step 2: Click onDevices>Mouse>Additional mouse options.

Step 4: ClickApplyandOKin sequence to apply this change.
you could follow the next steps to update/reinstall the mouse driver to fix the incompatible error.
Step 1: Right-tap on theWindowslogo at the right corner.
Step 2: ChooseDevice Managerfrom the context menu.
Step 3: Expand theMice and other pointing devicesselection.
Step 4: Right-press the target unit, then chooseUpdate driverfrom the context menu.
Step 5: ChooseSearch automatically for driversin the following window.
Windows will find and roll out the latest compatible driver for your setup.
The Windows in-place upgrade allows you to keep your files, configs, and downloaded apps.
you could read this post to learn how to perform aWindows 10 in-place upgrade&Windows 11 in-place upgrade.
Here are five methods above to help you fix this issue.
Hope you’re able to find one work on your problem.