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You might encounter this fault signal when you venture to update Office by clickingFile>Accounts.
If this issue arises, the Office activation will not work and you cant fully utilize your Office software.
you could venture to click this button to fix the issue.
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This solution may not always work, but it can still solve this problem for some of you.
Step 1: get in to your Office 365 portal with a web web app.
Step 2: grab the user account title in the Office 365 portal and then chooseMy account.
Step 3: Click theSecurityoption.
Step 4: Click theManage securitybutton, and choose thePasswordoption.
Step 5: Fill out the password fields and then click thesubmitbutton.
Now, look to see if the there are problems with your account fault signal disappears.
Step 3: Right-click theIdentitykey and chooseDelete.
Its recommended that you set upSystem Restore pointsbefore deleting registry keys.
Now, find out if the there are problems with your account error still persists.
Step 1: Typecmdin the search bar, right-clickCommand Promptand then selectRun as administrator.
Step 2: Inputcdfollowed by the full MS Office path to launch the Office folder.
Take Microsoft Office 2016 as an example:cd C:\Program Files (x86)\Microsoft Office\Office16.
Step 3: Typecscript ospp.vbs /dstatusand press theEnterkey to show your Office product key.
Step 4: Typecscript ospp.vbs /unpkey:XXXXXto uninstall a fake or expired product key.
You should replace theXXXXXwith the last five letters or numbers of the expired or fake product key.
Step 5: Now inputcscript ospp.vbs /actto activate the valid Office product key.
Now, peek if the there are problems with your account error still exists.
If you receive an issue notification saying There are problems with your account.
To fix the, just sign in again.
you’re free to try the methods mentioned above.