How to fix this problem?

There are three methods to help you fix this problem.

At this time, you’ve got the option to smack the Cancel button to terminate the app.

closing 1 app and shutting down

Here is how to shut the app in Task Manager.

Step 1: Right-punch the Windows icon at the bottom left and chooseTask Managerfrom the menu.

Step 2: Browse the list under theProcessestab to choose the problematic app.

end the task in Task Manager

Step 3: Right-hit the app and chooseEnd taskfrom the context menu.

Dont worry, you’re able to check the problematic app via Event Viewer.

just keep reading and follow the steps to find out the app.

find the problematic problem

Step 1: PressWin + S, typeEvent Viewer, then clickEnterto pop fire up window.

Step 2: Head toWindows Logs>program.

kindly note theSourceinformation should beWinsrv.

Five Methods to Resolve Event Viewer Not Working in Windows 10/11

When you encounter an unknown app preventing shutdown, you might use this method to find it out.

The AutoEndTasks feature sets a time limit for the running applications to end when the computer is shutting down.

This feature helps to prevent data loss or system crashes.

create the AutoEndTask

Work with the following steps to create the corresponding registry key.

Step 1: PressWin + Rto bring up the Run window.

Step 3: Navigate toHKEY_USERS>.DEFAULT>Control Panel>Desktop.

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Right-tap on the blank space of the right pane and chooseNew>String Value.

Step 3: Rename the newly created key toAutoEndTask.

Step 4: Double-choose theAutoEndTaskkey to change theValue datato1and clickOKto save the change.

If you forcefully shut down the computer, youd better check whether your important files are lost or not.

If files are lost, you should recover them immediately.

Firstly, go to check the Recycle Bin to see if the missing files are sent here.

If not, reliabledata recovery servicescan be your choice.

MiniTool Power Data Recovery is one of the bestfree file recovery softwarefor Windows.

The following content will show you how to get them back from devices in different situations.

Bottom Line

This is all about how to solve the Closing 1 app and shutting down error.

This post tells you how to patch up the problem whether the problematic app is known or not.

Hope it gives you some useful information in fixing this problem.