you’re able to install this app on your Windows PC, Mac, and iOS/Android devices.
In this case, you cannot get this app to communicate with your printer.
While this error happens, your printer sometimes can print without any problems from the Web or other applications.
The HP printer status unknown appears due to issues regarding firmware or driver, antivirus restrictions, and more.
Next, we will guide you on how to fix this error.
How to fix printer in error state in Windows 10?
If you run into this error on an HP, Canon, Epson, Brother, Ricoh, etc.
printer, try ways in this post.
If this cannot find any issues, continue using the other fixes below.
If the firmware is outdated, you could run into the error of HP printer status unknown.
Step 2: Tap onPrinterand slide in your printer name.
Step 4: Run this downloaded file and then follow the on-screen instructions to update the printer firmware.
Then, HP Smart printer status unknown may disappear.
If not, try another way.
Reset HP Smart
Sometimes the issue is related to HP Smart, leading to printer status unknown.
Step 1: PressWin + Ito open controls.
Is the prefs app not opening in Windows 10/11?
What to do if you cant access tweaks?
This post gives you some solutions to fix this issue.
Step 2: In Windows 10, go toApps > Apps & features.
In Windows 11, navigate toApps > Installed apps.
Step 3: LocateHP Smart, clickAdvanced options, and then clickRepairorReset.
Disable Antivirus Software
Antivirus software sometimes blocks Windows apps from running.
If it interferes with your printer, it can trigger HP Smart printer status unknown.
Then, you might choose to reinstall the printer to solve the problem.
Step 1: Go toControl Panel > Hardware and Sound (View by Category) > Devices and Printers.
Step 2: Find the affected printer, right-tap on it, and chooseRemove unit.
Step 3: PressWin + Rto openRun, typeprintui.exe /s, and clickOK.
Step 4: Under theDriverstab, locate the HP printer driver and tap onRemove.
Next, clickApply > OK.
Step 5: Then, typec:/programdatainto theRunwindow and clickOK.
Step 6: Find the HP or Hewlett-Packard folder and remove it.
Step 7: cycle your PC and reconnect the printer.
What to do if your HP printer wont scan?
If you want to find some solutions, this post is what you need.
Here are some feasible methods to fix the issue.
Verdict
These are 5 common ways to solve HP Smart printer status unknown in Windows 11/10.
If you are plagued by this frustrating issue, try these methods to easily get rid of the trouble.
